At TCGhubpoc, we are committed to providing fast, reliable, and secure shipping for all customer orders. This Shipping Policy explains our handling times, delivery times, shipping methods, and other important details.
1. Processing (Handling) Time
All orders are processed within 1–3 business days.
Orders are not processed on weekends or holidays.
If there is a delay, we will notify you by email.
2. Delivery Time
Once shipped, orders typically arrive within:
- 3–5 business days (Standard U.S. Delivery)
Delivery times may vary based on your location, carrier delays, or seasonal factors.
3. Shipping Fees
Shipping fees are displayed at checkout before the order is completed.
Promotional free shipping may apply to certain orders or products.
4. Order Tracking
Once your order is shipped, you will receive an email with a tracking number.
You can also track your order anytime here:
🔗 https://tcghubpoc.shop/orders-tracking/
5. Shipping Locations
We currently ship to:
- United States
If international shipping becomes available in the future, this policy will be updated accordingly.
6. Incorrect or Incomplete Addresses
Please ensure your address is accurate during checkout.
We are not responsible for delays or lost packages due to incorrect addresses.
7. Lost or Delayed Packages
If your package is lost or significantly delayed:
- Contact us, and we will open an investigation with the carrier.
- We will assist in resolving the issue and, when appropriate, provide a replacement or refund.
8. Damaged Packages
If your order arrives damaged, please contact us immediately with photos.
We will provide a replacement or refund at no extra cost.
9. Questions or Support
For any questions regarding shipping, feel free to contact us:
📧 Email: contact@tcghubpoc.shop
📞 Phone: +1 704-618-7836
🏠 Address: 8124 Cornhill Ave, Charlotte, NC 28277, USA
📩 Contact Form: https://tcghubpoc.shop/contact-us/