At TCGhubpoc, we want every customer to be fully satisfied with their purchase. If for any reason you are not happy with your order, we offer a straightforward and customer-friendly return and refund process.
1. Return Window
You may return eligible items within 30 days of the delivery date.
2. Return Eligibility
We accept returns for any of the following reasons:
- Item arrived damaged
- Item not as described
- Wrong item received
- Customer changed their mind
Non-eligible items:
- No “final sale” or “non-returnable” products are sold on our store, so all items are eligible for return.
3. Free Return Shipping
All returns include free return shipping.
You will receive a prepaid return label once your return request is approved.
4. No Restocking Fees
There are no restocking fees for any returns.
5. Refund Process
Once we receive your returned item and inspect it, we will process your refund within 3–5 business days.
Refunds are issued to the original method of payment.
6. Exchanges
If you prefer an exchange instead of a refund, please contact us.
We will ship your replacement item once the returned product has been received.
7. Damaged or Defective Items
If your item arrives damaged or defective, please contact us immediately with photos.
We will provide a free replacement or a full refund—your choice.
8. How to Start a Return
To start a return, please contact us using one of the following methods:
📧 Email: contact@tcghubpoc.shop
📞 Phone: +1 704-618-7836
📬 Address: 8124 Cornhill Ave, Charlotte, NC 28277, USA
Or submit a request directly through our Contact page:
🔗 https://tcghubpoc.shop/contact-us/
You can track your order here:
🔗 https://tcghubpoc.shop/orders-tracking/
9. Questions
If you have any questions about this Return & Refund Policy, feel free to reach out to us at any time.